Is Help Scout down or not working today, 24.01.2026 in UK?

Is the site or app down for just you, or is there a global outage?

Help Scout

Operating status, problems and reviews

Official Website: www.helpscout.com

Current status: Working

0Reports in 24h

0"Working" reports in 24h

Service "Help Scout" operates with a stability of 100.00%. In the last 24 hours, it was available for 24 h, 0 min, which is 100.00% of the time. Over the last month, the service was available for 30 d, 0 h, 0 min, or 100.00% of the time.

Downtime Map (24h)

Cities with Outages (24h)

Reports by Date

Problem Types (24h)

No data on problem types yet.

Providers (24h)

User OS (24h)

Response Time by Date

Availability History by Date

All-Time Statistics

Problem Types (All Time)

No reports have been submitted for this service yet.

Providers (All Time)

User OS (All Time)

Regions with Outages (All Time)

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Why isn't Help Scout working? What's wrong with Help Scout today?

How to contact Help Scout support?

Official website: https://helpscout.com/support/

What happened to Help Scout?

Help Scout is an email automation tool designed to streamline communication between businesses and their customers.

Possible causes of failures:

Technical works on servers
DDoS attacks
Problems with the user’s Internet connection
Glitches in the browser

Can’t log into your Help Scout account?

Check the correctness of the entered login and password
Make sure the Internet connection is stable
Clear browser cache
Try logging in through another browser or device

Messages not sending in Help Scout?

Check your Internet connection
Clear the application or browser cache
Check your network settings
Restart the application

Email templates not loading in Help Scout?

Check your Internet connection
Clear the application or browser cache
Make sure the browser supports the necessary plugins
Try refreshing the page

Can’t access Help Scout settings?

Make sure you have the necessary permissions
Check the connection to the Internet
Clear the browser cache
Try logging out and back in

Help Scout notifications not working?

Check the notification settings in the application
Make sure the Internet connection is stable
Clear the application cache
Restart the application