Is Genshin Impact down or not working today, 23.01.2026 in UK?

Is the site or app down for just you, or is there a global outage?

Genshin Impact

Operating status, problems and reviews

Official Website: genshin.hoyoverse.com

Current status: Working

0Reports in 24h

0"Working" reports in 24h

Service "Genshin Impact" operates with a stability of 100.00%. In the last 24 hours, it was available for 24 h, 0 min, which is 100.00% of the time. Over the last month, the service was available for 30 d, 0 h, 0 min, or 100.00% of the time.

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Why isn't Genshin Impact working? What's wrong with Genshin Impact today?

How to contact Genshin Impact support?

Official website support: https://www.hoyoverse.com/en/support

What happened to Genshin Impact?

Genshin Impact is an action role-playing game developed by miHoYo Limited. Players explore a vast open world, engage in combat, and embark on quests.

Possible causes of failures:

Technical works on servers
DDoS attacks
Problems with the Internet connection
Browser malfunctions
Server overload

Can’t log in to your Genshin Impact account?

Check the correctness of the entered login and password
Make sure the Internet connection is stable
Clear browser cache
Try logging in through another browser or device

Game freezes or crashes?

Close other applications to free up system resources
Check system requirements and make sure your device meets them
Update graphics drivers
Try launching the game in windowed mode

In-game purchases not working?

Check the balance on your payment method
Make sure the Internet connection is stable
Clear game cache
Contact payment service support

Game content not loading?

Check your Internet connection
Clear game cache
Restart the game
Check game server status on the official website

Game crashes when exiting or closing?

Check system requirements and make sure your device meets them
Update game version
Disable antivirus or firewall temporarily
Reinstall the game