Citymapper not working or down today, 01.08.2026 in UK?

How to contact Citymapper support?

• Email: support@citymapper.com
• Social media: official Citymapper accounts

What happened to Citymapper?

Citymapper is a travel app that helps users navigate public transport systems around the world.

Possible causes of failures:

• Technical works on servers
• DDoS attacks
• Problems with the Internet connection
• Browser malfunctions
• Issues with the app update
• Problems with the payment system

Can't log in to Citymapper?

• Check the correctness of the entered login and password
• Make sure the Internet connection is stable
• Clear the browser cache
• Try logging in through another browser or device

The maps are not loading?

• Check the Internet connection
• Clear the app or browser cache
• Check the time and date settings on the device
• Restart the device

The routes are not displayed correctly?

• Make sure your account is active
• Check the settings for notifications
• Clear the app cache
• Try to update the route manually

Payment is not going through?

• Check the available balance on your payment method
• Make sure the payment details are correct
• Clear the app cache
• Try making a payment later

The app is crashing?

• Restart the app
• Check for app updates
• Clear the app cache
• Try using a different device