BigCommerce not working or down today, 01.08.2026 in UK?

How to contact BigCommerce support?

• Email: support@bigcommerce.com
• Form: https://www.bigcommerce.com/support/
• Social media: official accounts

What happened to BigCommerce?

BigCommerce is a leading e-commerce platform that helps businesses of all sizes create and manage online stores. It provides a wide range of features and tools to help merchants sell their products online.

Possible causes of failures:

• Technical work on the servers
• DDoS attacks
• Problems with the user's Internet connection
• Browser malfunctions
• Issues with website loading
• Payment gateway problems

Can't log in to your BigCommerce account?

• Check the correctness of the entered login and password
• Make sure the Internet connection is stable
• Clear the browser cache
• Try logging in through another browser or device

Can't access your store?

• Check your internet connection
• Clear the cache of the application or browser
• Check the website URL and ensure it's correct
• Try accessing the store from another device

Payment gateway not working?

• Check the payment gateway settings
• Ensure that the payment gateway is compatible with BigCommerce
• Clear the browser cache
• Contact your payment gateway provider for assistance

Can't find products in your store?

• Check the product categories and filters
• Make sure the products are properly listed
• Clear the browser cache
• Try searching for products using different keywords

Can't make changes to your store settings?

• Check your permissions and roles
• Ensure that you have the necessary permissions to make changes
• Clear the browser cache
• Try logging out and logging back in